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FAQ

Orders FAQ

Why do I need to Register?

DesBio, the manufacturer of these products requires that their products only be sold when a professional relationship exists and that they should only be accessed in a password protected area. We understand that this is an extra step, but the quality of their products is more than worth it. More…

When will my order be shipped?

Your order will normally ship within 24-48 hours.

How do I check the status of my order?

Simply login to your account. Your most recent orders will be listed, along with the status of each order.

You can also use this link to check a specific order with your email address and order number: Order Status

How do I track my order shipment?

Within 24-48 hours of placing an order, you will receive an email from us notifying you of your orders shipment. If you are shipping by UPS, you will receive an email that contains your order tracking number. USPS has tracking depending on the service and if there is one that will be emailed in the same manner.  You can track your order at UPS.com or USPS.com respectively.

Please note that First Class orders shipped via the U.S. Postal Service cannot be tracked

When is my credit card charged?

Your credit card is charged for your order at the time that your order is placed.

How long will it take to receive my order?

You can expect your order to arrive within 2-5 business days from the time it is shipped.

I placed an order, but I did not receive a confirmation email.

First, check to see if our order confirmation email accidentally went into your junk mail folder. If it did, be sure to add our email address service@holistichavenpharmacy.com to your address book to prevent this in the future and to ensure that all of our emails regarding your orders reach you.

If you cannot find our email anywhere, let us know via email at service@holistichavenpharmacy.com, or give us a call at 818-865-1900 or 1-866-676-HEAL(4325).

My order arrived with the wrong item.

Oops! Mistakes will sometimes happen, and we apologize for the error. Just give us a call at 818-865-1900 or 1-866-676-HEAL(4325), or email us at service@holistichavenpharmacy.com and we´ll straighten it out immediately.

Can I return something I´ve purchased?

Yes! However, we can only accept product unopened and in it´s original packaging for return. Simply mail your return to us within 7 days of it´s arrival, along with a note explaining the reason for your return, and a copy of your original packing slip to:

Attention: Returns
Holistic Haven
31139 Via Colinas #205
Westlake Village, CA 91362

We apologize, but we cannot reimburse for return shipping charges at this time.

Can I pay for my order with a personal check or money order?

We are sorry we do not accept check or money orders.

Can I pick up my order?

Yes! When checking out, just click “Walk In” under Store Pickup in step 1 of the checkout process. We will hold your order here at the office until you arrive. Our hours of operation are:

Monday, Wednesday and Friday 10:00 am – 6:00 pm
Tuesday and Thursday 11:00 am – 7:00 pm

Our address is:

Holistic Haven
31139 Via Colinas #205
Westlake Village, CA 91362

How do I change an order I have already paid for online?

It is not possible to change an order that is already placed online, however, if you find you have made an error or need to change an order you have just placed, please email us immediately at service@holistichavenpharmacy.com or give us a call at 818-865-1900 or 1-866-676-HEAL(4325).

Can you ship an order outside the United States?

We regret that we cannot ship outside the United States at this time.

Products FAQ

I have a question about a product I purchased on the site.

Nancy Sacks is an experienced holistic health practitioner with more than 20 years of experience. We are happy to tell you anything you need to know regarding the supplements and remedies featured on our site. If you have any questions at all, feel free to send us an email at service@holistichavenpharmacy.com, or give us a call at 818-865-1900 or 1-866-676-HEAL(4325). We´re here to help!

I would like to know more about Holistic Haven and Homeopathy. Where can I find out more?

You can learn more about homeopathy, Nancy Sacks and our approach to wellness at the holistichaven.org website.

The item I want is not in stock.

We apologize for the inconvenience. We try to keep all our products continuously stocked. If you need one of our normally stocked items right away and it is not available on our website, please email us at service@holistichavenpharmacy.com, or give us a call at 818-865-1900 or 1-866-676-HEAL(4325). We will do what we can to get the product you need out to you as soon as possible.

Coupons and Special Pricing FAQ

How do I redeem a coupon or discount code?

Redeeming your coupon or discount code is super-simple. Just enter your coupon code when prompted in the checkout process in the box “Discount Code.” Your discount will be applied to the total and reflected in your cart after you click continue.

My Account FAQ

I forgot my password. What do I do?

Retrieving your password is easy. Just click “Log In” at the top right portion of the screen. Then, click the “Forgot your password?” link. Enter your registered email address and we´ll email you a new password right away. Go to the site and login with your new password (careful, the new password is case-sensitive).

After you have logged in using the new password, you may change it to a password of your choice by going to the ‘My Account’ area and clicking “Change my account password”.

How do I change my account password?

You may change your account password at any time by going to the ‘My Account’ area and clicking “Change my account password”.

I can´t remember the email address I used to register. What should I do?

We respect the privacy of our customers. If you forget the email address you used to register on the site, please give us a call at 818-865-1900 or 1-866-676-HEAL(4325). We will ask you a few self-identification questions, then send confirmation of your registered email address to that address.

Can I see my previous orders?

Yes, simply login to your account. You will see a listing of your most recent Holistic Haven Pharmacy orders in date order that are related to the email address used on the order.

Can I ship my orders to an address other than my own?

Absolutely! Your account can manage up to 5 ship-to addresses at one time. We will store your ship-to addresses in your password-protected account until you change them. In Step 2 of the checkout process you are given the option of using your own address as your ship to, or, you can click the “Change your address” button to ship your order to any of your stored addresses. To add or edit addresses in your account, simply login and click “View or change entries in my address book”.

Contact FAQ

How do I contact you?

We welcome your questions and comments and are happy to assist you! You may contact us as follows:

Email: service@holistichavenpharmacy.com

Phone: 1-866-676-HEAL(4325) or 818-865-8694 during normal business hours.